Increased Authentication

For your protection, Increased Authentication is part of the SCCU online banking login process.

Frequently Asked Questions

What is Increased Authentication?

Increased Authentication provides an additional level of security to the online banking log-in process. To activate this additional security, you are asked to select three security questions.

Why has Sunshine Coast Credit Union implemented this enhanced security?

This feature provides another level of protection for our members. It verifies to us that it's you accessing your account.

Who can I call if I have questions?

Our online banking call-centre is available 24/7 to take your calls and answer any questions you have:  1 877-801-9069 (North America) or 1-925-446-3457 (outside of North America) or email technical support.

Do I have to use Increased Authentication?

Yes, participation is mandatory for all members who use online banking.

Does it take a long time to register?

Setting up this security features is quick and easy and will take just a few minutes.

Do I have to answer a security question every time I log on?

You will only have to answer a security question if you are signing in from a computer that you have not registered as a "trusted" computer. If you have registered your computer as trusted, you will not be asked a security question. Registering your computer will place a permanent cookie on your computer for identification purposes. Every time you clear your cookies, you will have to repeat the registration process. Note: You should only register a computer if you are the owner or its sole user. We recommend that you do not register computers that are shared, such as those found in libraries or shared work computers.

Can I change my security questions?

Yes, when you are logged into online banking, you will find a menu on the left hand side of the screen where you can go to change any or all of your choices.


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