Please note that we have enhanced our online banking security. This enhancement impacts the requirement for members to answer security questions, and in some cases this will no longer be necessary. If you have any questions, please contact us at 604-740-2662 or 1-877-801-9069 outside of office hours.

Frequently Asked Questions

Login by entering your Member Number and Personal Access Code (PAC).

If you do not have an access code, please contact your branch and reference MemberDirect®.

For technical assistance while in North America please call 1-877-801-9069 or email Technical Support.

For technical assistance while outside of North America please call 1-925-446-3457 or email Technical Support.

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