We are confident in our online security and will continue to enhance our security as new features become available. In addition to our existing safeguards including encryption and security questions, we have implemented reCAPTCHA. To ensure your protection, you may be presented with a series of images that you will need to identify to gain access to your online banking account. If you have any questions, please contact us at 604-740-2662 or 1-877-801-9069 outside of office hours.

Frequently Asked Questions

Login by entering your Member Number and Personal Access Code (PAC).

If you do not have an access code, please contact your branch and reference MemberDirect®.

For technical assistance while in North America please call 1-877-801-9069 or email Technical Support.

For technical assistance while outside of North America please call 1-925-446-3457 or email Technical Support.

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