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UPDATES ON COVID-19: Your health and financial wellbeing is our top priority. Get the latest updates here. 



Contact us by phone (604.740.2662) or (Live Chat) for all your banking related matters Monday to Friday 7:30am - 6:30pm and Saturdays 7:30am - 5:00pm (Please note we have minimized our In-Branch Service Hours)


  • Covid19



 KEEPING YOU INFORMED ON COVID-19

  Message from the CEO - We're In This Together

  Updated March 20, 2020


As the COVID-19 situation continues to evolve, your Credit Union is monitoring and responding to these changes daily. The information below is essential; please take the time to read and share with your friends and family. We want you to stay safe and healthy, please remain home and do not visit a branch unless required too. Government regulations may cause temporary branch closures in the future.

Your credit union is fully prepared to serve you remotely through our digital channels and extended hours at our Member Service Centre (604.740.2662).

You’re in excellent hands, with local advisors ready to help. On behalf of all of us at SCCU, we sincerely thank you for helping us keep you, our employees and our communities safe.

We’re in this together.

Shelley McDade, CEO


Our Latest Service Updates


MODIFIED SERVICE HOURS

Updated March 27, 2020: For your safety and the safety of all, we ask that you conduct your transactions through alternate channels and only visit a branch for services that cannot be completed through our mobile app, online or by contacting our Member Service Centre.

Member Service Centre (Contact us by email, phone 604.740.2662 or Live Chat)

Monday – Friday: 7:30am - 6:30pm

Saturday: 7:30am – 5:00pm


Sechelt Lobby

Monday -  Friday: 10:00am – 4:00pm 

Saturday: 10:00am – 2:00pm


Gibsons Lobby

Tuesday -  Friday: 10:00am – 4:00pm 

Saturday: 10:00am – 2:00pm


Pender Lobby (Effective March 31, 2020)

Tuesday: 10:00am – 2:00pm 

Friday: 10:00am – 2:00pm 


YOUR SAFETY IS OUR PRIORITY

Updated March 18th, 2020 

In addition to requirements that support social distancing and sanitization, as of March 18th, members will experience the following changes to in-branch service:

  • All members visiting a branch will be set up for safe banking including online banking, mobile app and a debit card. For those without digital access, we will provide our Member Service Centre contact information and request that you call, not come in, beginning today.
  • All appointments will be booked as phone appointments, including video conferencing if preferred. E-Sign will be used to facilitate signing requirements. 

 

YOUR CREDIT UNION IS STRONG & YOUR MONEY IS SAFE

​Our members can be assured that we’ve prepared for a day like this. Our robust business continuity plan is specifically designed to mitigate risk, minimize disruption and safeguard your assets. At SCCU, depositors are 100% protected by the Credit Union Deposit Insurance Corporation (CUDIC) of British Columbia. 

WE ARE HERE FOR YOUR FINANCIAL WELLNESS

You may have questions about options that are available to you at this time. SCCU is here and ready to help. We will be doing so on an individual basis so that each person receives the right solution and resources for their specific situation. We invite our members, or anyone in our community, to contact us today so we can get started helping you right away: 604.740.2662. 

FREE INTERAC E-TRANSFERS® FOR ALL

In support of our members in their digital payments, all INTERAC e-Transfer® fees will be waived effective March 18 2020 until April 30 2020, for personal, business and non-profit members.  

OUR AGM IS POSTPONED

Scheduled to take place on April 21st, our AGM has been postponed indefinitely. In the meantime, members can view our 2019 Annual Report and financials through our website. 


 PROVIDING NEEDED FINANCIAL SUPPORT 

 We are committed to working with individuals   on a one-to-one basis so that each person or   business receives the right solution and   resources for their specific situation.

 Solutions could include one or more of the   following: 

  • Expertise, planning tools, resources and referrals
  • Payment deferrals of up to 6 months
  • Interest only payments
  • Refinancing and debt consolidation
  • Loans, lines of credit

 Plus, all members now enjoy:

  • No holds on cheque deposits at ATMs
  • Increased ATM limits to $750
  • Free INTERAC e-Transfers until April 30 2020 

Archive  

COVID-19 - WE'RE IN THIS TOGETHER ​​​- March 14, 2020

March 14, 2020

COVID-19 - WE'RE IN THIS TOGETHER 

Like you, we’ve been monitoring the impact of the novel coronavirus (COVID-19) from a global and local perspective; our heartfelt condolences go out to those affected. Ensuring your confidence and safety is our priority. We are committed to continuing to serve our members while upholding the safety of our employees, members and the community at large.Our vision is to enrich lives and community, and this commitment has never been stronger. If you or someone you know is facing difficult times, please talk to us. We’re in your corner and our collective purpose is to ensure you are financially well today, and into the future. We’re in this together.Our members can be assured that we’ve prepared for a day like this. Our robust business continuity plan is specifically designed to mitigate risk, minimize disruption and safeguard your assets.

At SCCU, depositors are 100% protected by the Credit Union Deposit Insurance Corporation (CUDIC) of British Columbia (Equity shares and investments such as mutual funds or RRSP equity plans are not covered by deposit insurance).

We are monitoring the situation closely, sharing best practices with employees, increasing cleaning of high-touch areas, building capacity in our Member Service Centre (phone, chat, email), and proactively helping members take advantage of our digital tools so we can safely bring the branch to you.The information below provides a summary of our actions to date and our top 6 Tips to Staying Healthy. 

This information will be updated as new information becomes known. At all times, SCCU will follow recommendations and directives of federal, provincial, and municipal governments as it relates to COVID-19.At this time, I would like to sincerely thank you for your support, your trust and your patience as we navigate through this unique time, together.

Sincerely,

Shelley McDade,CEO


We're Here for You

Digital Banking 

We’re proactively helping members become aware of and comfortable using channels that allow you to pay bills, deposit cheques and send money from the comfort of your home.

Register for Online Banking online or contact our Member Service Centre for assistance and a demonstration of our easy-to-use digital channels.Discover more ways to do your banking digitally.

Member Service Centre (MSC)

We’re increasing capacity in our MSC so you can count on us to be there when you need service and advice. Call, email or chat online with one of our advisors through our Member Service Centre’s extended hours: 

Mon-Fri  7:30am - 6:30pm  Sat 7:30am - 5:00pm.

TIP: Put an SCCU Branch in your Pocket Add SCCU’s MSC contact information as a contact into your cell phone.

Tel:       604.740.2662 

Email:   inquiries@sunshineccu.net 

Live Chat:    www.sunshineccu.com

Employees & Branches 

We’re continuing to communicate internally, sharing Health and Wellness Guidelines with all employees, limiting in-person meetings, enabling remote working, making hand sanitizer readily available in multiple locations for employees and members; and increasing frequency of cleaning in high-touch areas.

TIP: Take Proactive Prevention Learn more about preventative measures you can take to keep yourself and those around you, healthy.

​Member Solutions 

While we’re all hoping for the best, this situation may prove to be a difficult time for some individuals and businesses. We’re in your corner. Count on us for decisions made locally and custom solutions that range from financial advice to debt consolidation or restructuring.  

TIP - In Difficult Times, Talk to Us

Our expert advisors are driven by one shared purpose: to provide you with information and solutions that ensure you are financially well today, and into the future.

Business members may also wish to check out the Canadian Chamber’s Business Prep Guide and connect with us on the ways we can support your plan.

Communications

Your leadership team is meeting regularly to address new and emerging information as it becomes available. We’ll be updating our members regularly through this webpage and our official social media channels. 

TIP - Consider the Source

Seek out official information sources such as Vancouver Coastal Health for accurate, timely information. Like and follow us on social media for the latest SCCU updates:

Security

Your security is also our priority. Fraudsters take advantage of uncertain times such as this. An important reminder that we will never ask for personal information or passwords through email, text or phone.

TIP - Protect Yourself from Fraud

Learn more about identifying, reporting and stopping fraud with our online resources. Plus, log in to online banking and choose to receive Mobile Security Alerts to your phone or email. You will be notified of any activity within your online banking.