A Message to our Members
First, a big thank you to you, our members. As an essential service provider, we pivoted and transformed our business model quickly during the early days of COVID-19 to ensure you had safe access to the service and expertise you have come to expect from your financial services partner. You pivoted right along with us and for that, we’re grateful. As the Province moves to Stage 2 of the BC Restart Plan and non-essential businesses start to resume operations, we want to update you on what this means to your experience with Sunshine Coast Credit Union.
Safety-First Service Options - What Our Members are Saying
Safety remains our priority for members and employees. We have established operational safety protocols and will continue to monitor and evolve these in adherence to WorkSafeBC and the Provincial Health Authority. While we are pleased to offer you a choice in how you access service, we are recommending that our members continue to take advantage of our safest and most convenient service channels: Digital Banking and our Member Service Centre.
“I had never considered online banking because I thought it would be too complicated. A staff person set me up with patience, courtesy, clarity and reassurance of continued available help if needed – a great experience.”SCCU Member
Pay a bill, deposit a cheque, or send money by INTERAC e-Transfer with online and mobile banking. Call us to get set up today. Don’t have a tablet or computer? Ask us about our limited time offer no-interest technology loan!
“Online signing and e-transfers were new to me and were easy to learn.” SCCU Member
Member Service Centre
Not quite ready for Digital Banking? That’s OK. There is very little we can’t help you with through our local team in our Member Service Centre. Call or online chat with us from the comfort of your home – no long waits here!
“Very efficient - you make it easy to get things done.” SCCU Member
“I’ve always been used to going in to discuss my mortgage and to sign documents but it hasn’t been much of an issue working remotely. In fact it saves me time.” SCCU Member
We strongly encourage members to take advantage of Digital Banking and our Member Service Centre at this time. While we continue to provide service through our branches, to ensure the safety of all, members choosing to see us in branch will be required to join us in following the same high-level safety protocol we are all adhering to at this time. We’ve created a safe space for you, and in doing so, it will look and feel different:
- If you’re experiencing any COVID-19 symptoms, have been ill within the last 10 days, or have been out of the country within the last 14 days, please do not enter an SCCU branch.
- High traffic areas are sanitized regularly.
- A maximum number of members will be permitted inside; you may need to wait outside during peak times.
- Physical distancing signage will indicate appropriate areas to stand in relation to others.
- Plexiglass will provide a physical separation between you and SCCU employees. Appointments with advisors will be held by phone or video conference.
- You will be asked to respond to health screening questions and use hand sanitizer. We sincerely thank you for helping us keep everyone safe and well; we appreciate your patience and support.
Putting You First
We continue to support members in their financial wellness. Count on us for financial expertise, and information on the many government supports available. We encourage business owners to get in touch soon if you are interested in taking advantage of the Canada Emergency Business Account (CEBA), as the deadline for applying is fast approaching, and the criteria has recently expanded. Plus, watch for exciting news soon as we introduce new support and options for our business community!
Keeping in Touch
For updates, please visit us at www.sunshineccu.com regularly, follow us on social media and provide us with your email address. We would love to hear what you think. If you have feedback on things that went well or need improving. Please complete our surveys or simply email us any time at firstname.lastname@example.org. This is a new time for everyone, and our attention to creating a strong experience for you remains steadfast. We look forward to hearing from you.