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UPDATES ON COVID-19: Your health and financial wellbeing is our top priority. Get the latest updates here. 



Contact us by phone (604.740.2662) or (Live Chat) for all your banking related matters Monday to Friday 7:30am - 6:30pm and Saturdays 7:30am - 5:00pm (Please note we have minimized our In-Branch Service Hours)


  • Contact

Online, by phone, in-branch, or in person, we're here to help

Email

Email us with comments or questions.

Note that email is not a secure channel; please do not include personal information.

Email Us

Member Service Centre

Tel: 604.740.2662
Toll free: 1.800.320.4588

Hours - call, email or chat

Monday - Friday: 7:30am - 6:30pm
Saturday: 7:30am - 5pm


Chat

Start a secure Live Chat with us.

2020 STATUTORY HOLIDAYS

Stat Holidays

2020 Statutory holidaydays branches closeddates branches closed
Family DaySat, Sun, MonFeb 15, 16, 17, 2020
Good FridayFridayApr  10, 2020
Victoria DaySat, Sun, MonMay 16, 17, 18, 2020
Canada DaySat, Sun, MonJuly 1, 2020
BC DaySat, Sun, MonAug 3, 4, 5, 2020
Labour DaySat, Sun, Mon Sept 5, 6,7, 2020
Thanksgiving DayMon, Tues, WedsOct 12, 13, 14, 2020
Remembrance DaySat, Sun, MonNov 11, 2020
Christmas Day & Boxing DayWed, ThursDec 25, 26, 2020
New Years Day 2020WedJan 1, 2021


MODIFIED SERVICE HOURS DUE TO COVID-19 PANDEMIC 

Updated March 27, 2020. For your safety and the safety of all, we ask that you conduct your transactions through alternate channels and only visit a branch for services that cannot be completed through our mobile app, online or by contacting our Member Service Centre:

Member Service Centre (Contact us by email, phone 604.740.2662 or Live Chat)

Monday – Friday: 7:30am - 6:30pm

Saturday: 7:30am – 5:00pm

Sechelt Lobby

Monday -  Friday: 10:00am – 4:00pm 

Saturday: 10:00am – 2:00pm

Gibsons Lobby

Tuesday -  Friday: 10:00am – 4:00pm 

Saturday: 10:00am – 2:00pm

Pender Lobby (Effective March 31, 2020)

Tuesday: 10:00am – 2:00pm 

Friday: 10:00am – 2:00pm 


Visit a Branch

Wealth Management - SunCu Financial Inc.

Phone: 604.885.3792

Email: SunCu@sunshineccu.net

Address:
PO Box 490 - 5655 Teredo Street - 2nd Floor
Sechelt, BC V0N 3A0

Office Hours:
Mon. to Fri. 8:30 am – 4:30 pm

After hours - online banking assistance

For technical assistance while in North America please call 1.877.801.9069 or email Technical Support.

For technical assistance while outside of North America please call 1.925.446.3457 or email Technical Support.

24/7 telephone banking

Toll free from within Canada and the US: 1.855.590.1136.
Don't have a personal access code? Contact us.

Lost or stolen debit card

If your debit card has been lost or stolen, it is important for you to report this information as soon as possible to ensure that your account(s) are protected.

Please call toll free to report your lost or stolen cards: 1.888.277.1043.



Report Fraud 

If you are a SCCU member and think you may have been the victim of fraud, unauthorized online banking or debit card transaction activity, or that the security of your personal and financial information has been compromised, report the incident to us immediately:

Lost or stolen Collabria VISA* Credit Card

Canada and U.S.: 1.855.341.4643
International Collect: 1.647.252.9564