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Online, by phone, in-branch, or in person, we're here to help


Email us with comments or questions.

Note that email is not a secure channel; please do not include personal information.

Email Us

Member Service Centre

Tel: 604.740.2662
Toll free: 1.800.320.4588

Hours - call, email or chat

Monday - Friday: 8:30am - 6:30pm
Saturday: 8:30am - 2pm


Start a secure Live Chat with us.

Stat Holidays

2019 Statutory holidaydays branches closeddates branches closed
Family DaySat, Sun, MonFeb 15, 16, 17, 2020
Good FridayFridayApr  10, 2020
Victoria DaySat, Sun, MonMay 16, 17, 18, 2020
Canada DaySat, Sun, MonJuly 1, 2020
BC DaySat, Sun, MonAug 3, 4, 5, 2020
Labour DaySat, Sun, Mon Sept 5, 6,7, 2020
Thanksgiving DaySat, Sun, MonOct 12, 13, 14, 2020
Remembrance DaySat, Sun, MonNov 11, 2020
Christmas Day & Boxing DayWed, ThursDec 25, 26, 2020
New Years Day 2020WedJan 1, 2021

Visit a Branch

Wealth Management - SunCu Financial Inc.

Phone: 604.885.3792


PO Box 490 - 5655 Teredo Street - 2nd Floor
Sechelt, BC V0N 3A0

Office Hours:
Mon. to Fri. 8:30 am – 4:30 pm

After hours - online banking assistance

For technical assistance while in North America please call 1.877.801.9069 or email Technical Support.

For technical assistance while outside of North America please call 1.925.446.3457 or email Technical Support.

24/7 telephone banking

Toll free from within Canada and the US: 1.855.590.1136.
Don't have a personal access code? Contact us.

Lost or stolen debit card

If your debit card has been lost or stolen, it is important for you to report this information as soon as possible to ensure that your account(s) are protected.

Please call toll free to report your lost or stolen cards: 1.888.277.1043.

Report Fraud 

If you are a SCCU member and think you may have been the victim of fraud, unauthorized online banking or debit card transaction activity, or that the security of your personal and financial information has been compromised, report the incident to us immediately:

Lost or stolen Collabria VISA* Credit Card

Canada and U.S.: 1.855.341.4643
International Collect: 1.647.252.9564