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Online, by phone, in-branch, or in person, we're here to help



Email us with comments or questions.

Note that email is not a secure channel; please do not include personal information.

Member Service Centre

Tel: 604.740.2662

Toll free: 


Hours - call, email or chat

Monday - Friday: 7:30am - 6:30pm

Saturday: 7:30am - 5pm


Start a secure Live Chat with us.

Book an Appointment Online

Book a phone appointment with our trusted local financial advisors.



Christmas Day & Boxing Day Sat, Sun, Mon, Tues Dec 23, 24, 25, 26, 2023
New Years Day 2024 Sat, Sun, Mon Dec 30, 31, Jan 1, 2024
Family Day Sat, Sun, Mon Feb 17, 18, 19, 2024
Easter Weekend Fri, Sat, Sun, Mon March  29,30,31,April 1, 2024
Victoria Day Sat, Sun, Mon May 18, 19, 20, 2024
Canada Day Sat, Sun, Mon June 29, 30, July 1, 2024
BC Day Sat, Sun, Mon Aug 3, 4, 5, 2024
Labour Day Sat, Sun, Mon Aug 31, Sept 1, 2, 2024
National Day For Truth & Reconcilliation Sat, Sun, Mon Sept 28, 29, 30, 2024
Thanksgiving Day Sat, Sun, Mon Oct 12, 13, 14, 2024
Remembrance Day Sat, sun, Mon Nov 9, 10, 11, 2024
Christmas Day & Boxing Day Wed, Thurs Dec 25, 26, 2024
New Years Day 2025 Wed January 1, 2025



Visit a Branch


Wealth Management - SunCu Financial Inc.

Phone: 604.885.3792


PO Box 490 - 5655 Teredo Street - 2nd Floor
Sechelt, BC V7Z 0J2

Office Hours:
Mon. to Fri. 8:30 am – 4:30 pm


After hours - online banking assistance

For technical assistance while in North America please call 1.877.801.9069 or email Technical Support

For technical assistance while outside of North America please call 1.925.446.3457 or email Technical Support.


Lost or stolen debit card

If your debit card has been lost or stolen, it is important for you to report this information as soon as possible to ensure that your account(s) are protected.

Please call toll free to report your lost or stolen cards: 1.888.277.1043.



Report Fraud 

If you are a SCCU member and think you may have been the victim of fraud, unauthorized online banking or debit card transaction activity, or that the security of your personal and financial information has been compromised, report the incident to us immediately:

Lost or stolen Collabria VISA* Credit Card

Canada and U.S.: 1.855.341.4643
International Collect: 1.647.252.9564


Compliments & Complaints

As a member-owned financial institution, your comments are important to us. Your feedback creates an opportunity for us to fix unknown issues, maintain strong relations with members and understand what is important to you. Whether you have words of praise or suggestions on how we can improve, we'd like to hear from you. Connect with us today.


We are always here to help


*Trademark of Visa Int., used under license. The Collabria Visa Card is issued by Collabria Financial Services Inc. pursuant to a license from Visa.