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Online, by phone, in-branch, or in person, we're here to help

Email

Email us with comments or questions.

Note that email is not a secure channel; please do not include personal information.

Member Service Centre

Tel: 604.740.2662

Toll free: 

1.800.320.4588

Hours - call, email or chat

Monday - Friday: 7:30am - 6:30pm

Saturday: 7:30am - 5pm

Chat

Start a secure Live Chat with us.

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Book an Appointment Online

Book a phone appointment with our trusted local financial advisors.

2021 STATUTORY HOLIDAYS 

Stat Holidays

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2021 Statutory holidaydays branches closeddates branches closed
Family DaySat, Sun, MonFeb 13, 14, 15, 2021
Easter WeekendFri, Sat, Sun, MonApr  2, 3, 4, 5, 2021
Victoria DaySat, Sun, MonMay 22, 23, 24, 2021
Canada DayThursJuly 1, 2021
BC DaySat, Sun, MonJuly 31, Aug 1, 2, 2021
Labour DaySat, Sun, Mon Sept 4, 5, 6, 2021
Thanksgiving DaySat, Sun, MonOct 9, 10, 11, 2021
Remembrance DayThursNov 11, 2021
Christmas Day & Boxing DaySat, Sun, Mon, TuesDec 25, 26, 27, 28, 2021
New Years Day 2022Sat, Sun, MonJan 1, 2, 3, 2022


MODIFIED SERVICE HOURS DUE TO COVID-19 PANDEMIC 

Updated March 27, 2020. For your safety and the safety of all, we ask that you conduct your transactions through alternate channels and only visit a branch for services that cannot be completed through our mobile app, online or by contacting our Member Service Centre:

Member Service Centre (Contact us by email, phone 604.740.2662 or Live Chat)

Monday – Friday: 7:30am - 6:30pm

Saturday: 7:30am – 5:00pm

Sechelt Lobby

Monday -  Friday: 10:00am – 4:00pm 

Saturday: 10:00am – 2:00pm

Gibsons Lobby

Tuesday -  Friday: 10:00am – 4:00pm 

Saturday: 10:00am – 2:00pm

Pender Lobby (Effective July 22, 2020)

Tuesday- Saturday: 10:00am- 2:00pm 

Book an Appointment Online


Visit a Branch

Wealth Management - SunCu Financial Inc.

Phone: 604.885.3792

Email: SunCu@sunshineccu.net

Address:
PO Box 490 - 5655 Teredo Street - 2nd Floor
Sechelt, BC V0N 3A0

Office Hours:
Mon. to Fri. 8:30 am – 4:30 pm

After hours - online banking assistance

For technical assistance while in North America please call 1.877.801.9069 or email Technical Support

For technical assistance while outside of North America please call 1.925.446.3457 or email Technical Support.

24/7 telephone banking

Toll free from within Canada and the US: 1.855.590.1136.
Don't have a personal access code? Contact us.

Lost or stolen debit card

If your debit card has been lost or stolen, it is important for you to report this information as soon as possible to ensure that your account(s) are protected.

Please call toll free to report your lost or stolen cards: 1.888.277.1043.



Report Fraud 

If you are a SCCU member and think you may have been the victim of fraud, unauthorized online banking or debit card transaction activity, or that the security of your personal and financial information has been compromised, report the incident to us immediately:

Lost or stolen Collabria VISA* Credit Card

Canada and U.S.: 1.855.341.4643
International Collect: 1.647.252.9564

Compliments & Complaints

As a member-owned financial institution, your comments are important to us. Your feedback creates an opportunity for us to fix unknown issues, maintain strong relations with members and understand what is important to you. Whether you have words of praise or suggestions on how we can improve, we'd like to hear from you. Connect with us today.