UPDATES ON COVID-19: Your health and financial wellbeing is our top priority. Get the latest updates here.
Contact us by phone (604.740.2662) or (Live Chat) for all your banking related matters Monday to Friday 7:30am - 6:30pm and Saturdays 7:30am - 5:00pm (Please note we have minimized our In-Branch Service Hours)
Being a member means having a voice. We need to hear from you.
As a member-owned, member-first cooperative, our priorities are shaped by the needs of our members. We rely on your input to improve how we work, and to serve you better. It is your voice that helps us grow together.
Four ways to shape our future together
1) Member Voice Surveys
Tell us what you think in 10 minutes or less!
Our Member Voice survey occurs bi-annually in spring and fall. You will receive an email from Sentis and Sunshine Coast Credit Union requesting your feedback. We review the results carefully as they shape and elevate the experience we deliver to you – from products to advice.
To be invited to participate in future surveys, please provide your email address.
2) Branch Experience Feedback
How are we doing? Let us know in 3-5 minutes!
If you visited us in-branch recently, you may receive an email inviting you to share your experience with us. Your immediate feedback will help us quickly improve our products, processes and services.
To participate in future surveys, please provide your email address.
3) Members Matter Panel
Take an active role in shaping our future.
Our Member Matters panel is a group of members who have volunteered to provide feedback and help us improve our products, processes and service.
If you would like to be part of a member panel, we welcome your participation in the form of online polls/surveys. Periodically, we may also reach out to see if you would be interested in sharing your feedback in-person.
To participate in future, please complete the form below.
4) Compliments and Complaints
They both matter. Whether you have words of praise or suggestions on how we can improve, we'd like to hear from you.
We appreciate the opportunity to address any concerns you have with Sunshine Coast Credit Union. If you have a problem or complaint, we encourage you to contact us immediately.
If you have had an exceptional experience we would also love to hear it.