UPDATES ON COVID-19: Your health and financial wellbeing is our top priority. Get the latest updates here.
Contact us by phone (604.740.2662) or (Live Chat) for all your banking related matters Monday to Friday 7:30am - 6:30pm and Saturdays 7:30am - 5:00pm (Please note we have minimized our In-Branch Service Hours)
Report a Lost or Stolen Card Immediately
Here is what you need to do first and foremost.
If your debit or credit card has been lost or stolen, it is important for you to report this information as soon as possible to ensure that your account(s) are protected.
Lost or Stolen Collabria VISA* Credit Card
Canada and US: 1.855.341.4643
International Collect: 1.647.252.9564
Lost or Stolen Debit Card
Call toll-free: 1.888.277.1043
You should receive your replacement card within 5 business days. If you’re overseas, we can courier it to you at a cost of $50. Your PIN will remain the same. Please notify us immediately if you are concerned that your PIN has been disclosed to someone who may have unauthorized access to the new card.
Please note: it is not required to update your online or mobile banking login details as these are not linked to your card.
You hold the key to keeping your card safe
Secure your PIN
- Choose a number that’s hard to guess: avoid birth dates, driver’s licence details, phone numbers or any easy-to-guess personal information
- Select a unique PIN that you can easily remember
- Once you’ve selected a secure PIN, don’t write it down or share it with anyoneIf you suspect your PIN has been compromised, let us know right away.
Buy from trusted sources
If you’re thinking of making a purchase over the phone or online, ensure you can trust the seller.
Monitor account charges
Check your statements and transactions on a regular basis. If you see any usual charges, let us know right away.