If your debit or credit card has been lost or stolen, it is important for you to report this information as soon as possible to ensure that your account(s) are protected.
Canada and US: 1.855.341.4643
International Collect: 1.647.252.9564
Call toll-free: 1.888.277.1043
You should receive your replacement card within 5 business days. If you’re overseas, we can courier it to you at a cost of $50. Your PIN will remain the same. Please notify us immediately if you are concerned that your PIN has been disclosed to someone who may have unauthorized access to the new card.
Please note: it is not required to update your online or mobile banking login details as these are not linked to your card.
If you’re thinking of making a purchase over the phone or online, ensure you can trust the seller.
Check your statements and transactions on a regular basis. If you see any usual charges, let us know right away.