- Always exit online banking using the logout button
- Know how to spot and prevent a phishing scam
- Always enter our website address in the browser yourself - never use a link
- Keep your anti-virus software up to date
- The letter “s” in ‘https’ indicates you are navigating in a secure site, in comparison to the open and unprotected ‘http’ URLs
- Look for the ‘https’ when online shopping
- Only download apps to your smartphone or tablet from a trusted source
UPDATES ON COVID-19: Your health and financial wellbeing is our top priority. Get the latest updates here.
Contact us by phone (604.740.2662) or (Live Chat) for all your banking related matters Monday to Friday 7:30am - 6:30pm and Saturdays 7:30am - 5:00pm (Please note we have minimized our In-Branch Service Hours)
Protect yourself from fraud
Recognizing fraud isn’t always clear
Keep these valuable tips top of mind.
Report any suspicious activity on your account immediately.
How to stop fraud and protect yourself
Browser & device safety
- Use strong passwords and change them periodically
- Do not use weak passwords such as patterns or sequences, telephone numbers or dates such as birth year and birthdays
- Disable automatic password-save features
- Protect your password and be vigilant when using public computers
We protect your personal and financial information with best in class, such an encryption and Personal Access Codes
- Secure your WiFi by updating your password and checking default settings
- Be wary of conducting financial transactions using a public WiFi hotspot
- Always shred personal information such as statements, credit card bills, receipts, cheques, pre-approved credit applications and old income tax returns
- Never sign blank cheques - only sign them once all the details are complete
- Check your credit report every year and report problems immediately
- Be cautious about how much personal information you share via social network sites
- If you’re unsure if a business is legitimate, DO NOT disclose personal information about your finances, credit cards, SIN or driver’s license
We’re committed to your security
Ensuring your security is paramount. We will continue to offer our members best in class security feature upgrades on a regular basis, as they become available. We are pleased to offer our members the additional security of choosing complex passwords.
The requirements of a complex password
Your PAC (personal access code) will need to be a combination of capital letters, lowercase letters, numbers and symbols.
- 8 to 30 characters
- Upper case letters (capital) letters. Examples: A,E,R
- Lowercase (small) letters. Examples; a, c, l
- Numbers. Example: 2, 4 , 7
- Symbols and special characters, acceptable chararcters include: - . , # : ? | ( ) ’ | \ / @ $ !