Our Community’s Safety is Our Priority
To ensure the safety of our members, employees and the community, we will follow government recommendations and directives related to COVID-19. We strongly encourage all members to remain home and bank with us safely using alternate channels. While our branches are currently open and operating under reduced hours and visitor limits, we may be required to temporarily close branches at any time.
PROVIDING FINANCIAL SUPPORT
We are committed to working with individuals on a one-to-one basis so that each person or business receives the right solution and resources for their specific situation.
SOLUTIONS COULD INCLUDE ONE OR MORE OF THE FOLLOWING:
Expertise, planning tools, resources and referrals
Payment deferrals of up to 6 months
Interest only payments
Refinancing and debt consolidation
Loans, lines of credit
Ready to Serve and Meet Your Needs
EXTENDED MEMBER SERVICE HOURS
Our efforts to ensure physical distancing will not impact access to our services, your money or the security of your accounts. In addition to our digital channels, we’ve expanded hours and increased resources in our Member Service Centre. Processes are in place to be able to meet your needs remotely; please choose to call, email or chat:
MON - FRIDAY: 7:30AM - 6:30PM
SATURDAY: 7:30AM- 5:00PM
CALL: 604.740.2662 or toll free at 1.800.320.4588
CHAT: Live Chat
YOUR BRANCH EXPERIENCE HAS CHANGED
In addition to requirements that support social distancing and sanitization, as of March 18th, members will experience the following changes to in-branch service:
- All members visiting a branch will be set up for safe banking including online banking, mobile app and a debit card. For those without digital access, we will provide our Member Service Centre contact information and request that you call, not come in, beginning today.
- All appointments will be booked as phone appointments, including video conferencing if preferred. E-Sign will be used to facilitate signing requirements.