COVID-19 Updates

BECOME A MEMBER ABOUT WHY JOIN? LEARN IMPACT

Our Community’s Safety is Our Priority

We know you’re excited about BC’s Restart Plan and we are too! While we refresh our safety plans over the next couple of weeks, we ask that you please help members and employees stay safe by continuing to wear your masks in-branch especially if you haven’t had both your vaccines yet. While our branches are currently open and operating under reduced hours and visitor limits, we strongly encourage all members to remain home and bank with us safely using alternate channels such as Online Banking or our local Member Service Centre. We’ll make it easy for you; all you need to do is contact us today: 604.740.2662.

COMMITTED TO SUPPORTING YOU

We are committed to working with individuals on a one-to-one basis so that each person or business receives the right solution and resources for their specific situation. Review the options below and choose the page best suited to you and your needs.

For Personal Members, choose from:

Review your options for Financial Relief and Support
Understand how to make the most of Digital Banking
Reinvention Starts Here - Take a look at our initiatives

For Business Members, choose from:

Review your options for Financial Relief and Support
Understand how to make the most of Digital Banking
Reinvention Starts Here - Take a look at our initiatives

ADDITIONAL RESOURCES

PLUS, ALL MEMBERS NOW ENJOY

No holds on cheques at the ATM
Increased ATM withdrawal limit to $750
Temporary increase to contactless (tap) Interac debit transactions to $400
Increased contactless credit card payments to $250 for grocery & pharmacies
Credit card payment deferrals up to 6 months. Call: 1 855.341.4643. Learn more.
Extended Member Service Centre hours with local advisors ready to help

Ready to Serve and Meet Your Needs

EXTENDED MEMBER SERVICE HOURS

Our efforts to ensure physical distancing will not impact access to our services, your money or the security of your accounts. In addition to our digital channels, we’ve expanded hours and increased resources in our Member Service Centre. Processes are in place to be able to meet your needs remotely; please choose to call, email or chat: